Testimonials 1

An indigenous Ghanian bank that started in the 1990s with over 20 branches contacted Lera for help with an interactive portal, automation and delivery of inquires. Lera decided to create a SharePoint site for client services department, a mini CRM responsible for customer on boarding, account opening and T24 enquiries and to have a record center and on-board it with other departments. Post the mentioned implementations, the following changes occurred:

a. Automation of customer on-boarding

b. New data in sync with the old and other departments

c. All inquiries of customers are now available on the portal (on demand)

d. The process is not limited to only the technical departments

a ghanian bank

One of the leading banks in Papua New Guinea and the South Pacific reached out to Lera for help with automation of their ticketing system. They wanted a simple ticketing system that sold tickets without internet and avoided human errors. Lera’s solution was to build a customized ticketing solution on .Net platform version 4.5. After they started using the customized ticketing solution, the following changes occurred:

a. Tickets were automatically generated

b. Tickets were sold in a smooth fashion

c. Could not be forged due to security feature

d. Human errors were omitted

a papua new guinean bank

Keystone Bank is one of the largest banks in Nigeria. They came to Lera for help with data, reporting and performance. Their main challenges were mismatches in the CRB and CRF reporting, conversion of multi company to multi book, resource intensive due to huge database size & large number of transactions and extraction of data. Lera proposed the usage of their product Eficaz. Eficaz is a powerful and cost effective web based tool that caters to any organization which requires reporting and maintenance of data. It makes the following tasks easy: analyzing bank’s data for extraction, using BI on corporate data and making customers’ profitability evident. After Keystone Bank started using Eficaz, the following changes occurred:

1.Core CRC Report went from taking a day to generate to less than 30 minutes
2.GL Download went from 6 hours for 2 million entries to 21 minutes
3.Statement Entry and others went from a few weeks to a few hours
4.Reduce COB Time: Save resources for Online Performance

keystone bank

At Pan Asia, Consolidation of data from various branches and carrying out MIS reporting was time consuming. Lera’s Data Extraction tool has provided an integrated platform to address reporting needs across all bank operations with higher transparency. It reduced the data extraction from days to hours & integrating this with the SAP BO tool made operational, MIS & Regulatory reporting less time consuming. Overall, Lera’s solution has empowered us in making effective strategic business decisions.

Navindra Rajapakshe
IT Head, Pan Asia Banking Corporation, PLC

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