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An indigenous Ghanian bank that started in the 1990s with over 20 branches contacted Lera for help with an interactive portal, automation and delivery of inquires. Lera decided to create a SharePoint site for client services department, a mini CRM responsible for customer on boarding, account opening and T24 enquiries and to have a record center and on-board it with other departments. Post the mentioned implementations, the following changes occurred:
a. Automation of customer on-boarding
b. New data in sync with the old and other departments
c. All inquiries of customers are now available on the portal (on demand)
d. The process is not limited to only the technical departments